Customer Service & Aftercare

At Rugged Limited (formerly FB Peripherals), building strong, long-term relationships with our clients is far more important than simply chasing sales. In our view, when you place an order with us, it marks the beginning of our partnership, not the end of a transaction.

Customer service is the heartbeat of our operations, never an afterthought. We believe that true value lies in the support that follows a purchase. To demonstrate this commitment, we are pleased to put our extensive experience and technical expertise at your disposal, offering free technical support for the lifetime of every product we sell.

Our technical team is always ready to offer expert help and advice as you navigate the selection process. We understand that choosing the right rugged hardware requires a deep understanding of both the environment and the application. To assist you, we provide comprehensive product data and honest evaluations on whether a specific solution truly suits your operational purposes.

To help you visualize the solution in action, we offer flexible demonstration options tailored to your schedule:

• Interactive Webinars: Detailed remote walkthroughs focusing on specific features and software integration.

• On-Site Demonstrations: We can bring our hardware directly to your location, allowing your team to test the equipment in its intended working environment.

• Head Office Visits: You are always welcome to visit our office for a hands-on experience with our full range of products and a tour of our staging facilities.

To maximise the benefits of your new investment, it is essential that your team is equipped with the knowledge to use it effectively. At Rugged Limited (formerly FB Peripherals), we bridge the gap between delivery and deployment through tailored training programmes.

Our technical experts provide both on-site and remote training sessions, ensuring your staff are fully proficient with the hardware, software, and specialized configurations of your new systems. By facilitating this knowledge transfer, we enable you to achieve full operational readiness the moment your equipment is delivered.

As a Rugged Limited (formerly FB Peripherals) customer, you benefit from comprehensive online and direct technical support at no additional cost. We understand that in demanding environments, equipment downtime isn’t just a frustration—it’s a critical operational delay. That is why our technical team is committed to providing the guidance, advice, and hands-on assistance needed to get you back to work as quickly as possible.

Our free technical support is a standard inclusion with every product we sell, ensuring that you have expert backing for the entire lifecycle of your equipment.

If you encounter a technical challenge, you can reach out directly to our technical team. When you call, you won’t be passed through a generalist call centre; instead, you will speak to a genuine expert.

Every one of our technicians is fully familiar with the specific hardware we supply. They understand the intricacies of how each piece of equipment should function in the field. If there is a solution to your problem, they will have the expertise to identify it and the practical knowledge to guide you through the fix efficiently.

• Our technical team is dedicated to supporting you through every stage of the hardware lifecycle, ensuring you have the right tools and the expertise to use them. We offer:

  • Consultation & Product Selection: Expert advice on selecting the high-performance hardware that specifically fulfills your unique operational requirements and environmental challenges.

  • Technical Specifications & Compatibility: Detailed provision of technical data sheets and expert verification to ensure all components are fully compatible with your existing systems.

  • Seamless System Integration: Hands-on assistance in integrating new rugged solutions into your current technology stack, ensuring a cohesive and stable infrastructure.

  • Ongoing Problem Resolution: Dedicated support for ongoing technical issues, providing rapid troubleshooting and long-term solutions to maintain your operational uptime.

To ensure you have immediate access to critical information, we maintain a comprehensive online resource library. In most cases, you will find all the technical datasheets, engineering drawings, and troubleshooting guides for our products directly on our website, available for download whenever your team needs them.

While we provide these tools for your convenience, we never replace human expertise with documentation. Customer service is the cornerstone of our business; if you cannot find what you need or require personalized guidance, please get in touch. Our team is always ready to assist you.