Maintenance & Repair

At Rugged Limited, we take immense pride in the quality and durability of our products. While we’d love to say that none of our equipment will ever require repair, we understand that issues can occasionally arise. What matters most is that when something does go wrong, you can obtain assistance swiftly and effortlessly. Our dedicated team is here to ensure any disruptions are minimised, restoring your equipment to optimal performance as soon as possible.

If a product is not functioning correctly, we recommend returning it to our service centre for a professional assessment. Our skilled technical team will conduct a thorough investigation to identify the root cause and work diligently to resolve the issue within the shortest possible timeframe.

Our primary goal is to minimise any inconvenience to your operations and ensure your equipment is restored to full serviceability and returned to you promptly.

To streamline the repair process, please follow these steps:

1. Download the Return Material Authorisation (RMA) Form

   • Visit our website to download the RMA form.
   • You’ll need to provide:
     • The product serial number
     • A detailed description of the problem
     • The date of purchase and invoice number
     • Your contact details

2. Complete and Submit the RMA Form

   • Fill out the form with the required information.
   • Email the completed form to our customer service team.
   • We will issue an RMA number by return email—please retain this number for future reference.

3. Prepare the Product for Return

   • Carefully pack the product, using the original packaging if possible to prevent damage during transit.
   • Include any accessories or components that came with the product.
   • Clearly label the package with the RMA number provided.

4. Ship the Product to Us

   • Send the product to the address specified in the RMA instructions.
   • We recommend using a tracked and insured delivery service to ensure safe arrival.

Once we receive your product, the following steps will occur:

1. Technical Assessment

   • Our technical department will evaluate the product to diagnose the issue.
   • We’ll perform thorough testing to identify any underlying problems.

2. Warranty Verification

   • We will verify whether the product is still under warranty.
   • If Under Warranty:
     • We will proceed with the repair at no cost to you.
     • Parts and labour will be covered under the warranty terms.
   • If Out of Warranty:
     • We will inform you in advance of any repair costs.
     • A detailed quote will be provided for your approval.
     • No work will be undertaken without your consent.

3. Repair and Testing

   • Our technicians will carry out the necessary repairs using genuine parts.
   • The product will undergo rigorous testing to ensure it meets our quality standards.

4. Quality Assurance

   • Before returning the product, we perform final checks to ensure optimal performance.
   • We may update software or firmware if applicable.

5. Return Shipment

   • Once repairs are completed, we will ship the product back to you.
   • You will receive tracking information to monitor the delivery.
   • We aim to return your equipment as swiftly as possible to minimise downtime.

Throughout the entire process, our customer support team remains at your disposal to ensure a transparent and seamless experience. We are committed to providing:

• Proactive Updates: We keep you fully informed regarding the status and progress of your repair.

• Expert Query Resolution: Our team is available to address any technical questions or concerns you may have.

• Ongoing Assistance: We provide comprehensive guidance for any post-repair support or integration needs you might require.

Our commitment is to deliver exceptional service and ensure your total satisfaction at every stage of the product lifecycle.

At Rugged Limited (formerly FB Peripherals), your satisfaction is our foremost priority. We are dedicated to providing reliable, high-performance products backed by exceptional service, ensuring that any technical issues are resolved with maximum efficiency.

Our commitment to quality extends far beyond the initial sale; it is reflected in every repair we undertake and every solution we support. Experience our dedication to excellence firsthand—contact us today for any repair or maintenance requirements.

By choosing Rugged Limited (formerly FB Peripherals), you are investing in more than just hardware; you are investing in quality, reliability, and unparalleled customer support. We are dedicated to ensuring that your equipment performs at its peak under the most demanding conditions, providing the peace of mind that comes with a truly resilient partnership.

Whether you require technical guidance, a bespoke configuration, or urgent maintenance, our team is just a call or email away whenever you need assistance.